DevTools · Cloud & Infrastructure · 1000+ · North America #b015_01

Context

We operate a public cloud aimed at developers and smaller businesses, offering compute, managed containers, databases and accelerator instances to a large self-serve customer base.

Industry

DevTools & Software · Cloud & Infrastructure

Size

1000+ employees

Region

North America

Tools budget

$20K+ per month

Needs

Incident management & on-call. Our outages last longer than they should because incident handoffs and postmortem follow-ups still depend on manual coordination across many teams.

Today: an availability team trimming handoffs and manual follow-ups across many product teams · Urgency: this year

Logs & metrics at controlled cost. Our self-built metrics and alerting stack keeps growing in volume, and we need retention and query costs that stay predictable.

Today: an in-house insights team operating its own metrics collection, storage and alerting platform · Urgency: this year

SOC 2 / ISO 27001 automation. Keeping several attestations plus regulated-workload eligibility current means repeated control testing that we would rather automate.

Today: a public trust portal backed by recurring attestations and workload eligibility programs · Urgency: this year

Who decides

vp engineering · procurement

Expects from suppliers

Handles very high metric cardinality without surprise overage bills; Integrates with an existing open-source alerting pipeline; Clear incident timelines that feed postmortem reviews automatically

Not a fit

Tools that require replacing our self-hosted observability stack wholesale; Per-seat pricing that punishes broad engineering access

Stack

on-prem / private cloud, Kubernetes, CI/CD pipeline in place, ticketing / issue tracker

Buying triggers

tool consolidation, regulatory change