DevTools · AI & ML · 11–50 · Asia-Pacific #b038_11

Context

We are a young startup selling agents that resolve customer support tickets end to end for fintechs, healthtechs, marketplaces and delivery companies, with staff spread across three continents.

Industry

DevTools & Software · AI & ML

Size

11–50 employees

Region

Asia-Pacific

Tools budget

under $1K per month

Needs

SOC 2 / ISO 27001 automation. Regulated buyers send long security questionnaires, and our small team answers each one by hand.

Today: trust center maintained by founders; regulated buyers drive attestation scope · Urgency: this year

LLM evaluation & testing. Before changing a customer workflow we need regression tests proving our agent still resolves past tickets correctly.

Today: homegrown simulation and quality-scoring modules test agents on real tickets first · Urgency: now

Technical hiring. We are hiring forward deployed engineers quickly across time zones and need faster, fairer technical assessment.

Today: founders recruit founding engineers directly through a venture job board · Urgency: this year

Who decides

ceo founder · founder led

Expects from suppliers

Startup-friendly pricing; Replays real tickets as evaluation sets; Questionnaire answers reused from a knowledge base

Not a fit

Enterprise suites with long implementations; Generic chatbot builders

Stack

LLM APIs in production, CI/CD pipeline in place, ticketing / issue tracker

Buying triggers

rapid team growth, upcoming audit or certification