Fintech · Wealth & Investing · 1000+ · Asia-Pacific #b042_09

Context

We are a large retail investing and trading platform serving first-time investors at mass scale, recently listed and expanding product lines.

Industry

Fintech · Wealth & Investing

Size

1000+ employees

Region

Asia-Pacific

Tools budget

$20K+ per month

Needs

APM & distributed tracing. Order processing must stay reliable at market open peaks, and finding the slow hop across many services takes too long.

Today: service teams run order flow with reliability practices and alerting tied to service targets · Urgency: this year

Support automation. Trade support queries surge on volatile days, and our agents answer repetitive questions that automation could resolve.

Today: a large customer experience team answers first-time investors' trade queries · Urgency: this year

Continuous compliance monitoring. As a listed firm, we need continuous evidence that controls hold, not only point-in-time checks before reviews.

Today: a risk and compliance function applying exchange and regulator frameworks to a huge investor base · Urgency: this year

Who decides

vp engineering · procurement

Expects from suppliers

Proven performance at very high event volumes; On-premises or in-region hosting options; Enterprise security reviews completed quickly

Not a fit

Startups unable to handle our traffic peaks; Tools priced per end customer

Stack

cloud: AWS-class hyperscaler, Kubernetes, CI/CD pipeline in place, data warehouse: cloud

Buying triggers

scaling transaction volume, regulatory change