DevTools · B2B SaaS Apps · 50–200 · Europe #b024_19

Context

We build customer feedback and survey software for product and marketing teams, with AI that summarises open-ended responses.

Industry

DevTools & Software · B2B SaaS Apps

Size

50–200 employees

Region

Europe

Tools budget

$1K–5K per month

Needs

SOC 2 / ISO 27001 automation. We are mid-way through our first American attestation and want our existing certification work reused.

Today: ISO certificate held, first-level SOC audit underway with a second-level audit to follow · Urgency: this year

Guardrails for AI agents and LLM apps. Our AI insights must cite sources and never mix one workspace's feedback into another's.

Today: workspace separation, cited sources and no-training terms, now exposed through an assistant connector · Urgency: now

Who decides

ciso security · security review

Expects from suppliers

Crosswalk between existing certification and new attestation; Tenant isolation checks for AI features; Reasonable startup pricing

Not a fit

Vendors hosting data outside Europe; Products needing a dedicated admin

Stack

cloud: AWS-class hyperscaler, LLM APIs in production

Buying triggers

upcoming audit or certification, AI adoption push