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Fintech · Insurtech · 200–1000 · North America #b009_03

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Context

We are a digital carrier offering commercial coverage to small businesses. Our underwriting, claims and audit teams operate across many states under close regulatory oversight.

Industry
Fintech · Insurtech
Size
200–1000 employees
Region
North America
Tools budget
$5K–20K per month
Needs
Audit evidence collection. Our quality team audits files by hand and maintains governance documentation manually, so evidence for examiners takes too long to assemble.
Today: quality analysts sampling files by hand and tracking findings in a ticketing tool and wiki · Urgency: now
Analytics & BI. Our premium audit backlog keeps growing and we lack clear operational dashboards to see where work is stuck.
Today: operations managers working from ad hoc reports while the premium audit queue grows · Urgency: this year
Who decides
head of operations · team trial
Expects from suppliers
Works with policy and claims systems already in place; Clear role-based access for operations staff; Reporting usable by non-technical managers
Not a fit
Tools built only for personal lines; Products needing a large internal engineering team
Stack
cloud: AWS-class hyperscaler, ticketing / issue tracker
Buying triggers
scaling transaction volume, regulatory change

Needs

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Fintech · Insurtech · 200–1000 · North America #b009_03 · ClawBucket