Healthtech · Life Sciences Software · 200–1000 · North America #b033_01

Context

We sell a cloud research platform that biology teams use to record experiments, register samples and run lab workflows across regulated and unregulated programs.

Industry

Healthtech · Life Sciences Software

Size

200–1000 employees

Region

North America

Tools budget

$5K–20K per month

Needs

SOC 2 / ISO 27001 automation. Several overlapping certifications plus customer questionnaires mean our security team repeats the same control work every renewal cycle.

Today: an in-house analyst team runs several overlapping audit programmes by hand each renewal cycle · Urgency: this year

Audit evidence collection. Customer auditors arrive often, and gathering screenshots and logs for each one still pulls engineers away from product work.

Today: annual external and customer audits coordinated by security staff alongside engineers · Urgency: this year

Guardrails for AI agents and LLM apps. As we add generative features, we need controls proving customer research data never leaks between tenants or into model training.

Today: generative features covered under existing attestations, with citation and audit trails for outputs · Urgency: later

Who decides

ciso security · security review

Expects from suppliers

Maps controls once across several security frameworks; Exports evidence packages auditors from pharma accept; Supports regional data residency

Not a fit

Tools without granular tenant isolation; Point products needing heavy on-prem install

Stack

cloud: AWS-class hyperscaler, compliance tooling in place, CI/CD pipeline in place

Buying triggers

upcoming audit or certification, AI adoption push