Healthtech · Payers & Benefits · 50–200 · Europe #b036_07

Context

We are a digital insurer and underwriting agent focused on people who relocate abroad, covering health, liability and life, now also for employers.

Industry

Healthtech · Payers & Benefits

Size

50–200 employees

Region

Europe

Tools budget

$1K–5K per month

Needs

Claims & prior authorization. We are scaling health claims across our own underwriting books and need systems so decisions do not depend on a few experts.

Today: a few claims experts decide cases; a claims lead is being hired to systemise it · Urgency: now

Support automation. Our customers are often newly arrived abroad and ask many repeat questions, so support load grows with every new product line.

Today: small multilingual team answers repeat questions across email and chat · Urgency: later

Who decides

head of operations · team trial

Expects from suppliers

Multilingual customer communication; Event-driven integrations via APIs; Quick setup for a small engineering team

Not a fit

Legacy core insurance suites; Tools needing on-prem install

Stack

cloud: GCP-class hyperscaler, serverless, Kubernetes

Buying triggers

new market or product launch, scaling transaction volume