Healthtech · Clinical Software · 50–200 · Europe #b028_14

Context

We run a voice AI agent that calls patients for follow-up and screening on behalf of hospital care teams.

Industry

Healthtech · Clinical Software

Size

50–200 employees

Region

Europe

Tools budget

$1K–5K per month

Needs

Guardrails for AI agents and LLM apps. Our agent talks to patients unsupervised, so we need dependable checks that catch unsafe answers and escalate correctly.

Today: predefined clinical protocols and human escalation rules wrapped around the voice agent · Urgency: this year

EHR data sync. Call outcomes must land in each hospital's record system, and every integration is currently built by hand.

Today: interface calls upload structured call results to hospital systems without manual entry · Urgency: this year

Who decides

cto · security review

Expects from suppliers

Real-time monitoring of voice agent conversations; Integrations for several hospital record vendors; Support for multiple European languages

Not a fit

Text-only guardrail tools; Vendors unwilling to sign healthcare data agreements

Stack

cloud: GCP-class hyperscaler, LLM APIs in production, EHR system in place

Buying triggers

new market or product launch, AI adoption push