Healthtech · Digital Care · 200–1000 · Europe #b026_06

Context

We run a communication platform linking patients, family doctors and hospital teams within a public health system, plus AI tools for triage and note-taking.

Industry

Healthtech · Digital Care

Size

200–1000 employees

Region

Europe

Tools budget

$5K–20K per month

Needs

Clinical documentation. Our AI scribe drafts consultation notes, and we need robust ways to measure note accuracy before rolling changes to practices.

Today: an ambient note-taking product built with a partner, rolled out to practices · Urgency: this year

Incident management & on-call. Our messaging platform is used across most family practices daily, so any outage becomes a national-scale incident within minutes.

Today: a platform team shares an on-call rota for production incidents across the engineering group · Urgency: this year

Who decides

vp engineering · security review

Expects from suppliers

High-availability incident tooling with on-call support; Clinical safety case support; Public sector procurement familiarity

Not a fit

Products lacking public health system assurance; Vendors without UK data hosting

Stack

cloud: AWS-class hyperscaler, Kubernetes, EHR system in place, LLM APIs in production

Buying triggers

AI adoption push, security incident risk