Healthtech · Digital Care · 50–200 · North America #b025_19

Context

We sell virtual care and intake automation software to health systems, and our clinicians and tools handle patient journeys from first contact onward.

Industry

Healthtech · Digital Care

Size

50–200 employees

Region

North America

Tools budget

$1K–5K per month

Needs

Incident management & on-call. Health system clients expect clinical-grade uptime, so we need better on-call routing and incident follow-through.

Today: engineering manager owning on-call, reliability and retrospectives for a platform with clinical uptime stakes · Urgency: now

Privacy & data protection (GDPR/HIPAA). Every new hospital customer reviews how we handle patient data, and our answers are assembled manually.

Today: engineering team responsible for keeping patient data handling within healthcare privacy standards day to day · Urgency: now

Who decides

vp engineering · security review

Expects from suppliers

On-call tooling suited to a small backend team; Answers to hospital security questionnaires; Status communication for health system clients

Not a fit

Enterprise incident suites requiring dedicated operators; Vendors unwilling to sign healthcare data agreements

Stack

ticketing / issue tracker, CI/CD pipeline in place, cloud: AWS-class hyperscaler

Buying triggers

scaling transaction volume, security incident risk