DevTools · Cloud & Infrastructure · 50–200 · North America #b015_11

Context

We sell a managed control plane product built on a popular open-source project, running a multi-tenant service for platform teams at large enterprises.

Industry

DevTools & Software · Cloud & Infrastructure

Size

50–200 employees

Region

North America

Tools budget

$1K–5K per month

Needs

Incident management & on-call. A small engineering group shares on-call for our hosted service, and incident coordination plus reviews take time from feature work.

Today: spaces team engineers on call, writing post-incident reviews and building debugging tooling themselves · Urgency: now

APM & distributed tracing. Debugging tenant-specific slowness across many controllers is hard without traces that follow a request end to end.

Today: self-run open-source metrics, dashboards and tracing instrumented by the building engineers · Urgency: now

Who decides

vp engineering · team trial

Expects from suppliers

Native support for open telemetry standards; Tenant-aware views of traces and alerts; Lightweight on-call scheduling for a small rotation

Not a fit

Proprietary agents incompatible with open standards; Pricing that scales per tenant

Stack

Kubernetes, multi-cloud, CI/CD pipeline in place

Buying triggers

scaling transaction volume, tool consolidation