Fintech · Lending & Credit · 1000+ · North America #b003_07

Context

We offer consumer credit products including personal loans, cards and point-of-sale financing, with a large operations center and engineering teams spread across the Americas.

Industry

Fintech · Lending & Credit

Size

1000+ employees

Region

North America

Tools budget

$20K+ per month

Needs

Fraud prevention. Our fraud analysts review many suspicious transactions by hand; we want better automated flagging across all our credit products.

Chargebacks & disputes. Handling customer disputes and fraud recoveries involves too many manual steps and too little tracking across teams.

Test automation & QA. With many credit products shipping in parallel, we need broader automated test coverage to release safely.

Expects from suppliers

Case management our analysts can use without engineering help; Bilingual support for teams in different countries; Integrations with our servicing systems

Not a fit

Merchant-only chargeback tools; Vendors without lending experience

Stack

cloud: AWS-class hyperscaler, CI/CD pipeline in place, ticketing / issue tracker

Buying triggers

scaling transaction volume, new market or product launch