Healthtech · Medtech & Devices · 1000+ · Europe #b032_15

Context

We provide radiation therapy machines and oncology software to cancer centres worldwide, and now host clinical software for customers in our own cloud environment.

Industry

Healthtech · Medtech & Devices

Size

1000+ employees

Region

Europe

Tools budget

$20K+ per month

Needs

Incident management & on-call. A small cloud team supports hospital workloads around the clock, and incident handling across time zones is stretched.

Today: a small global cloud reliability team triaging customer clinical workload incidents round the clock · Urgency: this year

Logs & metrics at controlled cost. Monitoring hosted clinical systems for many customers generates heavy telemetry, and we struggle to keep visibility affordable.

Today: monitoring of hosted clinical infrastructure maintained by senior cloud engineers using infrastructure code · Urgency: this year

FHIR / HL7 integration. Cancer centres expect our oncology software to exchange data cleanly with their hospital record and imaging systems.

Today: oncology software suite connecting to hospital systems through bespoke interfaces · Urgency: later

Who decides

cto · procurement

Expects from suppliers

Proven in hosted clinical environments; Regional data residency options; Follow-the-sun enterprise support

Not a fit

Tools aimed at small software startups; Vendors lacking healthcare security certifications

Stack

cloud: Azure-class hyperscaler, EHR system in place, ticketing / issue tracker

Buying triggers

scaling transaction volume, tool consolidation