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Healthtech · Clinical Software · 1000+ · Europe #b028_23

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Context

We operate a doctor booking marketplace and clinic software across many countries, with a large engineering organisation.

Industry: Healthtech · Clinical Software
Size: 1000+ employees
Region: Europe
Tools budget: $20K+ per month
Needs: Support automation. Clinics miss patient calls, so we are building voice assistance for bookings and need it reliable at scale.
Today: a product team is building a voice assistant for bookings to replace staffed call centres · Urgency: now
Faster CI/CD. Hundreds of engineers share pipelines, and slow builds directly reduce how often teams ship.
Today: an efficiency group improves developer tooling with squads owning their own pipelines · Urgency: this year
Who decides: vp engineering · team trial
Expects from suppliers: Multilingual voice and text support; Scales to many markets at once; Integrates with our existing model provider
Not a fit: Single-language solutions; Per-seat pricing that ignores our engineer count
Stack: cloud: Azure-class hyperscaler, LLM APIs in production, CI/CD pipeline in place, Kubernetes
Buying triggers: AI adoption push, scaling transaction volume

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