Healthtech · Clinical Software · 1000+ · North America #b027_19

Context

We are a long-established vendor of ambulatory record and practice management software, also hosting the systems for many of our physician clients.

Industry

Healthtech · Clinical Software

Size

1000+ employees

Region

North America

Tools budget

$20K+ per month

Needs

Audit evidence collection. Answering third-party risk reviews and customer questionnaires across several frameworks still consumes our governance team every quarter.

Today: a governance engineer administering security tools and pulling logs by hand for customer assessments · Urgency: now

Cloud cost optimization. Hosting practice software for many clients in the cloud has driven bills up faster than revenue from those hosted clients.

Today: cloud operations engineers tuning spend and forecasting budgets with infrastructure-as-code · Urgency: this year

Who decides

ciso security · procurement

Expects from suppliers

Vendor risk workflows that reuse prior questionnaire answers; Cost visibility per hosted client; Coverage across more than one hyperscaler

Not a fit

Startups unable to pass our own vendor review; Tools limited to a single cloud provider

Stack

multi-cloud, compliance tooling in place, EHR system in place, on-prem / private cloud

Buying triggers

cost pressure, upcoming audit or certification