Healthtech · Digital Care · 200–1000 · Europe #b026_04

Context

We are a direct-to-consumer online clinic and pharmacy offering weight, hormone and sexual health treatments with clinician oversight and at-home diagnostics.

Industry

Healthtech · Digital Care

Size

200–1000 employees

Region

Europe

Tools budget

$5K–20K per month

Needs

Regulatory reporting. Being both a regulated online clinic and a registered pharmacy means constant inspection readiness, and our evidence is spread across teams.

Today: a governance team runs incident root cause reviews and yearly procedure updates · Urgency: now

Support automation. Demand for weight-loss medication drives huge inbound patient questions; we want automation that knows when to hand over to a pharmacist.

Today: customer care and clinical teams answer through a help centre and in-app messages · Urgency: this year

Who decides

head of operations · security review

Expects from suppliers

Pharmacy-aware workflows; Escalation to clinicians built in; Fast onboarding with UK regulatory knowledge

Not a fit

Generic retail e-commerce add-ons; Offshore-only data processing

Stack

cloud: AWS-class hyperscaler, CRM in place, ticketing / issue tracker

Buying triggers

scaling transaction volume, upcoming audit or certification