DevTools · Cybersecurity · 1000+ · Europe #b022_16

Context

We are a long-standing digital security vendor protecting consumers and businesses, with research teams in many centres worldwide.

Industry

DevTools & Software · Cybersecurity

Size

1000+ employees

Region

Europe

Tools budget

$20K+ per month

Needs

Support automation. Huge numbers of business customers mean support demand that our teams cannot meet by hand.

Today: a central customer care organisation with regional teams handling a vast install base · Urgency: later

Internal AI agents & automation. We are pushing AI-native ways of working and need internal agents that respect strict security boundaries.

Today: an announced multi-year investment programme in AI models and a reworked portfolio · Urgency: now

Who decides

cto · procurement

Expects from suppliers

Multilingual support automation; Data stays within our control; Mature enterprise references

Not a fit

Consumer-grade chatbots; Vendors training on our data

Stack

on-prem / private cloud, CRM in place

Buying triggers

AI adoption push, cost pressure