DevTools · Cybersecurity · 200–1000 · North America #b021_09

Context

We are an offensive security firm that combines expert testing services with a continuous attack-surface platform for large enterprises.

Industry

DevTools & Software · Cybersecurity

Size

200–1000 employees

Region

North America

Tools budget

$5K–20K per month

Needs

Privacy & data protection (GDPR/HIPAA). We hold highly sensitive vulnerability findings for large clients, and data handling and retention controls must be airtight.

Today: client data handled under contractual controls and internal security office oversight; not found · Urgency: later

Staffing & scheduling. Matching scarce testers with overlapping client engagements is still done with spreadsheets and goodwill.

Today: services operations coordinator allocates consultants using a professional-services automation system · Urgency: this year

CRM & revenue operations. Shifting clients from one-off engagements to continuous subscriptions means our revenue tracking needs to change.

Today: revenue operations team builds forecasting and pipeline reporting on the main CRM · Urgency: this year

Who decides

head of operations · team trial

Expects from suppliers

Strict data segregation per client; Integrations with our testing platform; References from other security services firms

Not a fit

Products that store client findings outside our control; Vendors who cannot sign strict confidentiality terms

Stack

CRM in place, cloud: AWS-class hyperscaler, ticketing / issue tracker

Buying triggers

new market or product launch, security incident risk