DevTools · Cybersecurity · 1000+ · North America #b021_01

Context

We sell managed endpoint and identity protection to smaller businesses, mostly through service-provider partners, backed by our own around-the-clock analyst team.

Industry

DevTools & Software · Cybersecurity

Size

1000+ employees

Region

North America

Tools budget

$20K+ per month

Needs

Logs & metrics at controlled cost. Endpoint and identity telemetry from a huge partner base keeps growing, and our storage and query bills grow faster than revenue.

Today: in-house telemetry pipeline built by a dedicated security-information product team, tiered retention · Urgency: now

Staffing & scheduling. Keeping our always-on analyst floor staffed across time zones without burning people out is a constant scheduling puzzle.

Today: regional analyst rosters run by remote shift managers, hired continuously across several time zones · Urgency: now

SOC 2 / ISO 27001 automation. Partners and their clients keep sending security questionnaires, and answering them by hand slows our sales cycles.

Today: partner security questionnaires answered by hand by security staff as they arrive · Urgency: later

Who decides

vp engineering · procurement

Expects from suppliers

Pricing that scales predictably with ingested volume; Remote-friendly onboarding with clear runbooks; Proven performance at very high event rates

Not a fit

Tools that require on-site installation teams; Vendors who cannot support a channel-first business

Stack

cloud: AWS-class hyperscaler, Kubernetes, ticketing / issue tracker

Buying triggers

cost pressure, rapid team growth