Fintech · Wealth & Investing · 11–50 · Asia-Pacific #b042_11

Context

We give retail investors in a small market simple access to overseas shares through a lean app and an in-house support team.

Industry

Fintech · Wealth & Investing

Size

11–50 employees

Region

Asia-Pacific

Tools budget

under $1K per month

Needs

KYC & customer onboarding. Identity checks occasionally fail for valid customers, and our support team handles the manual fallback reviews.

Today: quick passport or licence check online with quiz questions, staff handling failures by hand · Urgency: later

Fraud prevention. We verify withdrawal destinations manually to stop money leaving to the wrong account, which delays honest customers.

Today: bank statements demanded for each withdrawal destination and checked by support · Urgency: later

Who decides

head of operations · founder led

Expects from suppliers

Verification flows tuned for international documents; Withdrawal risk checks with minimal customer friction; Pricing suitable for a small team

Not a fit

Platforms with large minimum volume commitments; Solutions built only for card payments

Stack

cloud: AWS-class hyperscaler, ticketing / issue tracker

Buying triggers

cost pressure, scaling transaction volume