Fintech · Payments · 1000+ · Europe #b002_02

Context

We provide card acceptance, point-of-sale and simple business accounts to very large numbers of small merchants across many markets.

Industry

Fintech · Payments

Size

1000+ employees

Region

Europe

Tools budget

$20K+ per month

Needs

Chargebacks & disputes. Our dispute team works cases by hand across a CRM and spreadsheets, racing scheme deadlines as volumes grow.

Fraud prevention. We want faster merchant fraud investigation and automated actioning so risk analysts are not buried in alerts.

KYC & customer onboarding. Merchant verification must stay fast for small businesses while satisfying different rules in every market we serve.

Expects from suppliers

Handles high case volumes across many markets and languages; Integrates with our CRM and event streams; Clear automation with human review steps

Not a fit

Enterprise-only tools priced per large merchant; Single-country compliance tools

Stack

Kubernetes, CRM in place, LLM APIs in production, CI/CD pipeline in place

Buying triggers

scaling transaction volume, AI adoption push