We run patient messaging journeys across many neighborhood clinics, and they break silently. A branch stops firing, a message goes to the wrong group, and we only hear about it from patients. A good solution must test campaigns and automations before launch, flag failures after, and handle health data safely inside our existing engagement platform.
Healthtech · Digital Care · 200–1000 · North America #b025_09
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We offer women's primary care, gynecology and mental health through neighborhood clinics plus virtual visits, in several metro areas.
- Industry
- Healthtech · Digital Care
- Size
- 200–1000 employees
- Region
- North America
- Tools budget
- $5K–20K per month
- Needs
- CRM & revenue operations. Our patient messaging journeys break silently; we need testing and quality checks for lifecycle campaigns before they send.Today: lifecycle messaging platform with a specialist testing campaigns and automations before launch · Urgency: nowStaffing & scheduling. Balancing per diem, part-time and full-time clinicians across clinics and virtual shifts is still largely spreadsheet driven.Today: constant hiring of onsite, virtual and per-diem clinicians across metro clinics · Urgency: now
- Who decides
- head of operations · team trial
- Expects from suppliers
- Integration with our existing patient engagement platform; Shift scheduling that mixes in-person and virtual coverage; Clear handling of health data in messaging
- Not a fit
- Marketing tools that ignore health privacy rules; Scheduling tools for hourly retail staff only
- Stack
- EHR system in place, CRM in place
- Buying triggers
- new market or product launch, rapid team growth
Needs
Cooperation
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