Fintech · Insurtech · 1000+ · Europe #b010_01

Context

We sell core administration and claims software to large life, health and benefits insurers, delivered as a managed cloud service. Our customers are heavily regulated and audit us often.

Industry

Fintech · Insurtech

Size

1000+ employees

Region

Europe

Tools budget

$20K+ per month

Needs

SOC 2 / ISO 27001 automation. We maintain several security attestations at once and want control evidence collected once and reused across every framework our customers ask about.

Today: parallel certifications handled by a central security team per customer framework · Urgency: this year

Continuous compliance monitoring. Customers in different jurisdictions bring new resilience rules; we need continuous proof that controls stay mapped and effective between audits.

Today: resilience-rule mapping done through published whitepapers and customer-specific control reviews · Urgency: this year

Incident management & on-call. Our insurer clients expect round-the-clock availability, so on-call coordination and incident communication must be fast and well documented.

Today: round-the-clock cloud operations desk using a shared ticketing portal · Urgency: later

Who decides

head of compliance · procurement

Expects from suppliers

Multi-framework control mapping out of the box; Evidence exports acceptable to enterprise customer auditors; Data residency options across several regions

Not a fit

Point tools built only for early-stage startups; Products that require on-premise installation

Stack

cloud: AWS-class hyperscaler, compliance tooling in place, ticketing / issue tracker, CI/CD pipeline in place

Buying triggers

regulatory change, upcoming audit or certification