Healthtech · Digital Care · 200–1000 · Asia-Pacific #b040_19

Context

We run a metabolic health programme that pairs continuous glucose sensors with remote coaches and machine learning recommendations for people with diabetes.

Industry

Healthtech · Digital Care

Size

200–1000 employees

Region

Asia-Pacific

Tools budget

$5K–20K per month

Needs

Training & enablement. Bringing new remote coaches up to speed on our protocols takes weeks, and quality varies by trainer.

Today: hiring coaches and sales staff one at a time with onboarding handled by managers · Urgency: this year

Data pipelines & integration. Glucose sensor streams, meal logs and coach notes land in different stores, which slows our modelling work.

Today: combining glucose-sensor and device feeds into coaching insights with a small data team · Urgency: this year

Who decides

head of operations · team trial

Expects from suppliers

Coach onboarding content that tracks completion and quality; Connectors for wearable device data; Support for a fully remote workforce

Not a fit

Generic corporate learning catalogues; Data tools needing a large platform team

Stack

cloud: AWS-class hyperscaler, data warehouse: cloud, CRM in place

Buying triggers

rapid team growth, new market or product launch