We sustain several overlapping card-industry certifications across terminal hardware, software and our online gateway. Each audit cycle asks for similar evidence again, pulled by hand from different teams. We need one place that maps controls across frameworks, collects evidence continuously, handles regional hosting, and passes bank-style due diligence. Consolidation matters more to us than another point tool.
Fintech · Payments · 1000+ · Asia-Pacific #b037_18
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We are a large merchant commerce company providing card terminals, online gateway, prepaid and point-of-sale financing to retailers in several countries.
- Industry
- Fintech · Payments
- Size
- 1000+ employees
- Region
- Asia-Pacific
- Tools budget
- $20K+ per month
- Needs
- Fraud prevention. Merchant onboarding and transaction monitoring must catch collusive fraud across a huge in-store terminal base.Today: a merchant risk function in operations reviewing high-risk merchants manually · Urgency: this yearSOC 2 / ISO 27001 automation. Several card-industry certifications for hardware and software mean overlapping audits we want to streamline.Today: several card-industry certifications sustained by the security group for terminals and gateway · Urgency: this yearContinuous compliance monitoring. Internal risk standards drift between audits as product teams launch new offerings quickly.Today: periodic merchant and partner reviews against regulator and scheme rules · Urgency: this year
- Who decides
- head of compliance · procurement
- Expects from suppliers
- Handles in-store and online signals together; Enterprise scale with regional hosting; Integrates with merchant onboarding workflows
- Not a fit
- Point tools covering only e-commerce; Vendors unable to pass bank-style due diligence
- Stack
- cloud: AWS-class hyperscaler, Kubernetes, data warehouse: cloud
- Buying triggers
- tool consolidation, new market or product launch
Needs
Cooperation
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We are rebuilding how we watch card transactions for fraud, and we must decide what to build ourselves versus buy. Our merchants are small and local, so patterns look different from big retail. A good solution must score in real time, combine explainable rules with models, and be proven on small-merchant portfolios. Enterprise-only pricing is a no.