Healthtech · Health Data & Interoperability · 200–1000 · North America #b029_20

Context

We provide care coordination notifications, behavioral health capacity tools and controlled substance monitoring for states, hospitals, insurers and pharmacies.

Industry

Healthtech · Health Data & Interoperability

Size

200–1000 employees

Region

North America

Tools budget

$5K–20K per month

Needs

Threat detection & response. We run critical systems for state governments, so detecting intrusions quickly is a constant priority.

Today: a security compliance analyst and engineers share incident escalation duties on a rotating basis · Urgency: this year

APM & distributed tracing. Real time event notifications must reach clinicians fast, so we need visibility into latency across services.

Today: integration engineers troubleshoot production launches with queries, no dedicated tracing role seen · Urgency: later

Internal AI agents & automation. We are automating behavioral health workflows and want reliable agents for routine coordination tasks.

Today: staff use general AI assistants for drafting and workflow tasks, with agentic pilots discussed · Urgency: now

Who decides

ciso security · security review

Expects from suppliers

Experience with state government security requirements; Tracing for event driven systems; Clear incident communication

Not a fit

Tools without public sector contracting experience; Unsupported open source projects

Stack

cloud: AWS-class hyperscaler, Kubernetes, ticketing / issue tracker

Buying triggers

security incident risk, scaling transaction volume