People move between our product teams, and each product keeps its own logins and permissions. Nobody reviews access the same way twice, so leavers and role changes slip through. A good solution must work across many separate products, give one central view for our risk team, support regular access reviews, and satisfy public-sector procurement rules.
Healthtech · Clinical Software · 50–200 · Europe #b028_01
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We build an AI assistant that drafts clinical notes from doctor-patient conversations, sold to hospitals and medical groups across several markets.
- Industry
- Healthtech · Clinical Software
- Size
- 50–200 employees
- Region
- Europe
- Tools budget
- $1K–5K per month
- Needs
- Audit evidence collection. Hospital buyers send us long security questionnaires and we still assemble control proof by hand for each one.Today: a governance manager curates evidence and answers hospital questionnaires manually · Urgency: nowThreat detection & response. We need a detection program that watches sensitive patient audio and notes without drowning a small team in alerts.Today: a senior security engineer owns an in-house detection program on cloud-native monitoring · Urgency: this yearGuardrails for AI agents and LLM apps. Generated notes must never invent findings, so we want runtime checks on model output before clinicians see it.Today: model output safety handled inside the product team rather than a dedicated runtime control · Urgency: later
- Who decides
- ciso security · security review
- Expects from suppliers
- Hosting options inside our region with signed data processing terms; Ready-made answers mapped to common healthcare security questionnaires; Pricing that scales with clinician seats, not raw event volume
- Not a fit
- Tools that require shipping patient audio to unvetted subprocessors; Generic consumer security suites without audit exports
- Stack
- cloud: GCP-class hyperscaler, compliance tooling in place, LLM APIs in production
- Buying triggers
- rapid team growth, upcoming audit or certification
Needs
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We wish a tool existed that pulls post-market surveillance data from our product and complaint systems and drafts the periodic report for clinician review, rather than clinicians compiling it by hand. We would judge it by hours saved per cycle, audit traceability of every statement, European data hosting, and references from regulated software vendors.
We sit in front of consumer sites, and language-model agents now arrive in growing waves. Some are legitimate shopping assistants, others are impostors scraping or abusing checkout flows. We need dependable signals that tell them apart without blocking real customers. A good solution must add negligible latency, hold up under retail peaks, and explain each decision clearly.
We run several overlapping certifications, and every quarter the same controls get requested again, each time in a different format. Our team assembles evidence separately per standard, which burns days of effort. A good solution must let us collect proof once, map it to every standard, and keep it current without long consulting-led onboarding.
We are formalising our compliance programme ahead of a bank charter, and regulatory reporting is the gap. Today it is scattered and manual. A good solution must track regulatory changes, map them to our controls, keep exam-ready evidence in one place, and feed our existing ticketing. Bank partners will scrutinise any vendor, so credibility matters.
We are adding AI to claims and customer service, and right now product teams review model behaviour informally before anything ships. That will not scale. A good solution must catch wrong or unsafe answers to members before they land, work with our app backend, handle Nordic languages, and stay transparent on price. A quick team trial matters more than a long rollout.
We want security issues caught while code is still in a pull request, not after release. Today our product security engineers chase findings late, and outside tests surface things we could have fixed earlier. A good solution must scan changes fast, keep false positives low so developers trust it, and fit our existing pipeline without slowing merges.
Our team works from many locations, and giving people access when they join and removing it when they leave is still manual. A handful of staff handle it through a shared directory with single sign-on. We need something simple for distributed teams, that plugs into standard single sign-on, and works without office networks or heavy seat minimums.
We wish for one place that keeps controls and evidence current across every framework we claim, with crosswalks between healthcare, payment and secure development requirements. We would judge it by how little manual evidence chasing remains before an audit, whether pricing is published upfront, and whether it fits a small budget and our existing pipeline.