Usage telemetry from the models we host and the ones people download keeps growing, and keeping it all is getting pricey. Right now engineers just hoard training and release logs with no central view. A good solution must tier retention by age, sample high-volume streams, price predictably for a research-heavy team, and run across several clouds.
DevTools · AI & ML · 11–50 · North America #b019_06
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We are a small team behind an open-source framework for connecting language models to documents, plus a paid cloud for parsing and extracting files.
- Industry
- DevTools & Software · AI & ML
- Size
- 11–50 employees
- Region
- North America
- Tools budget
- under $1K per month
- Needs
- Internal developer platform. A handful of infrastructure engineers must give everyone else self-serve deploys and observability without slowing feature work.Today: a small infrastructure group using gitops deploys and infrastructure as code for all engineers · Urgency: nowLogs & metrics at controlled cost. Our document processing traffic is spiky, and telemetry costs grow faster than revenue when volume jumps.Today: open-source metrics and dashboards plus a hosted monitoring service on spiky workloads · Urgency: now
- Who decides
- cto · founder led
- Expects from suppliers
- Startup pricing with room to grow; Opinionated defaults instead of endless configuration; Honest usage-based billing
- Not a fit
- Enterprise suites needing a dedicated admin; Annual contracts with large minimums
- Stack
- Kubernetes, CI/CD pipeline in place, LLM APIs in production
- Buying triggers
- rapid team growth, cost pressure
Needs
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We wish for a shared container platform built for mature application servers, not greenfield microservices. It should let many teams adopt it gradually while customer-hosted installs keep running. We would judge it on support for older server stacks, regional data residency, public sector references, and how little each team must rewrite to ship.
Telemetry from our many production clusters keeps growing faster than the budget we set for observability. We want to keep what matters for debugging while cutting noise and storage spend. A good solution must handle huge distributed fleets, offer clear, predictable pricing, let us choose how long data is kept, and keep all data inside our regions.
Our engineers across several countries lose hours chasing issues through chains of APIs, because each team owns its own dashboards and nobody sees one request end to end. We want tracing that builds on open telemetry standards, works on managed containers, handles many tenants at scale, and lets teams adopt it step by step without ripping out what they have.
We run services across two regions, and when a security or production incident hits, the handoffs get messy. Who leads, who talks to regulators, and who owns the timeline is often unclear. We need a process and tooling that clarifies roles fast, keeps an auditable record, and works across both regions without slowing engineers.
We analyse huge volumes of web request logs for our clients, and storage and query costs keep climbing every quarter. Today our engineers dig through managed-rule telemetry on our hyperscaler's native logging. A good solution needs tiered storage with fast hot queries, volume-based pricing, and must run on managed cloud services.
When a database or platform incident hits, our customers' payments stall, and we feel it immediately. Today our engineers lead live incidents with in-house alerting and scripts. We need earlier detection, clear on-call coordination across European and Asian time zones, and a full audit trail of every response step. It must fit our existing ticketing and cloud setup.
We run infrastructure-as-code with GitOps, but our engineers still file tickets whenever they need to provision or change platform components. It's slow, and mistakes creep in. We want a safe self-service layer on top of Kubernetes with guardrails, audit trails and approvals. It must work with open source tooling and run in our region.
Our telemetry from new sites and cloud services is outgrowing our observability budget. We're stitching logging, monitoring and alerting from basic parts, and costs climb faster than our visibility. A good solution must let us control data volume and retention, expose everything through APIs, and scale across new sites without repricing fights or long lock-in before proving value.
We train and serve our own language models, and compute is one of our biggest cost lines. Today we struggle to see spend per workload, so trimming it is guesswork. A good solution must show cost per workload, run on premises or in sovereign clouds, work without permanent internet access, avoid large minimum commitments, and fit a small monthly budget.