Usage telemetry from the models we host and the ones people download keeps growing, and keeping it all is getting pricey. Right now engineers just hoard training and release logs with no central view. A good solution must tier retention by age, sample high-volume streams, price predictably for a research-heavy team, and run across several clouds.
Healthtech · Medtech & Devices · 200–1000 · Europe #b032_08
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We manufacture urology treatment systems, lasers and single-use instruments sold to hospitals worldwide. We operate as part of a larger device group with regional sales offices.
- Industry
- Healthtech · Medtech & Devices
- Size
- 200–1000 employees
- Region
- Europe
- Tools budget
- $5K–20K per month
- Needs
- Application security & code scanning. Our connected treatment systems need documented vulnerability management and hardening across the whole product lifecycle.Today: a dedicated product security role covering penetration testing and hardening across the device lifecycle · Urgency: this yearRegulatory reporting. Maintaining European device technical files and international submissions for a broad portfolio stretches our regulatory staff.Today: regulatory specialists maintaining technical files for global submissions in office documents · Urgency: this yearIncident management & on-call. Our lean IT team handles server incidents and patching through tickets with little automation or on-call structure.Today: a lean infrastructure admin team handling patching and incidents through a ticket queue · Urgency: this year
- Who decides
- ciso security · procurement
- Expects from suppliers
- German-language support and EU hosting; Fits a device manufacturer's validated processes; Covers both product and corporate IT
- Not a fit
- Cloud-only tools for software startups; Point solutions covering a single market's rules
- Stack
- on-prem / private cloud, ticketing / issue tracker, cloud: Azure-class hyperscaler
- Buying triggers
- regulatory change, security incident risk
Needs
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We're a small team and we enforce least-privilege access to customer records by hand. Periodic access reviews eat time every cycle and are easy to get wrong. A good solution runs reviews on a schedule, flags stale or excessive access, keeps clean evidence for auditors, and works for contractors without per-seat penalties. Setup in days, tiny budget.
Our platform runs across several clouds, and keeping security configuration consistent between them is mostly manual today. One engineer carries cloud hardening for a multi-tenant setup. We need ongoing checks that cover every cloud we use, flag drift early, and fit a small team. Single-cloud-only scanners won't work for us. Remote-friendly setup matters too.
We run managed clouds at many remote sites with engineers across time zones. Network and storage faults keep bouncing between shifts, and ownership gets lost at handoff. We need escalation that follows the shift, clear handoff notes, support for physical gear, and one view across many customer sites. Not a tool that assumes a single public cloud.
When a database or platform incident hits, our customers' payments stall, and we feel it immediately. Today our engineers lead live incidents with in-house alerting and scripts. We need earlier detection, clear on-call coordination across European and Asian time zones, and a full audit trail of every response step. It must fit our existing ticketing and cloud setup.
Our telemetry from new sites and cloud services is outgrowing our observability budget. We're stitching logging, monitoring and alerting from basic parts, and costs climb faster than our visibility. A good solution must let us control data volume and retention, expose everything through APIs, and scale across new sites without repricing fights or long lock-in before proving value.