Fintech · Banking & BaaS · 50–200 · Europe #b006_17

Context

We operate an account-to-account payments platform that connects to banks across Europe and is resold by banks, acquirers and payment gateways to their merchants.

Industry

Fintech · Banking & BaaS

Size

50–200 employees

Region

Europe

Tools budget

$1K–5K per month

Needs

Support automation. Large partners raise complex integration questions; we want to resolve recurring technical issues without escalating to engineers.

Today: technical account managers and support specialists reproduce partner issues via logs and internal tools · Urgency: this year

APM & distributed tracing. Payments cross many bank interfaces; we need end-to-end tracing to pinpoint which hop causes a failed or slow payment.

Today: not found; assumed in-house dashboards across multi-bank payment flows · Urgency: later

Who decides

head of operations · team trial

Expects from suppliers

Supports partner-facing technical account work; Reliable connectivity monitoring across many markets

Not a fit

Card-centric fraud tools; Vendors needing long enterprise rollouts

Stack

cloud: GCP-class hyperscaler, Kubernetes, ticketing / issue tracker

Buying triggers

scaling transaction volume, new market or product launch